Privacy Policy for Visit Bjelašnica
Effective Date: April 21, 2024
At Visit Bjelašnica, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
- Personal Information: When you make a booking or inquiry, we may collect personal information such as your name, email address, phone number, and payment details.
- Booking Details: We may collect information related to your bookings, including the dates, duration, and preferences of your hiking tours.
- Communications: We may retain records of any communications, including emails and messages, between you and Visit Bjelašnica for customer service purposes.
- Website Usage: We may collect information about your interactions with our website, such as your IP address, browser type, pages visited, and the duration of your visit. This information helps us improve our website and provide a better user experience.
2. Use of Information
We use the information we collect for the following purposes:
- Booking and Reservation: To process your bookings, manage your reservations, and communicate with you regarding your tours.
- Customer Support: To provide customer support and respond to your inquiries, feedback, or complaints.
- Marketing and Promotions: With your consent, we may send you promotional emails about our services, special offers, or upcoming events. You can opt-out of these communications at any time.
- Improving Our Services: To analyze trends, track user interactions, and improve the quality of our services and website.
3. Data Sharing and Disclosure
We may share your information with third parties only in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering our services. These service providers are contractually obligated to protect your information and may only use it for the purposes specified by Visit Bjelašnica.
- Legal Compliance: We may disclose your information if required by law or in response to lawful requests from government authorities or law enforcement agencies.
4. Data Security
Visit Bjelašnica employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you would like to exercise any of these rights or have any questions about our privacy practices, please contact us at vbjelasnica@gmail.com.
6. Changes to This Privacy Policy
Visit Bjelašnica reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
7. Consent
By using our website or booking our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at:
Email: vbjelasnica@gmail.com
Thank you for choosing Visit Bjelašnica. We appreciate your trust in us to protect your privacy and provide you with exceptional service.